GalaCasino.com Review

If you live in the UK, then you’ve probably already heard of the Gala brand. The company has over 25 land-based casinos in major cities in Britain, so you could argue it’s a household name.

Revamped in 2012, the online version of the company was fully revamped. The new design, partnership with Playtech and incredible offers were engineered to propel Gala to the top of online gaming. But did it succeed? Find out in our full review.

Special Promotions

We’re going to give you a quick summary of the promotions that are running on the website right now. While these may be different by the time you check, it does give you a very good overview of the type of offers you can expect to see throughout the year.

  • 2nd Deposit Bonus: The sign-up bonus isn’t enough for Gala, as you’ll also get a matched free £100 when you come back and deposit for second time. Some gaming sites don’t even offer you a bonus this good the first time you sign up, so it’s not bad at all.
  • Countdown to Christmas: We love the festive period. Some Casinos run some very lucrative promotions and Gala is no different. You get a different deal every single day running up till Christmas! We’ve managed to run a full Christmas shop on these promotions, so we highly suggest you jump on board.
  • Monopoly Fridays: Every week Gala is giving away £7,500 to 320 winners. You can get yourself prizes ranging from £50 to £100.
  • £30K Winter Giveaway: This is a very good offer, that’s clear. Gala is giving away a whopping £30,000. These are jaw-dropping amounts here.

Weekly Promotions

Gala also runs some fantastic promotions through the week. Just check back on a daily basis and there’s every chance you’ll see a new one that’s cropped up. You will also get a couple of emails and/or texts, depending on your privacy settings.

If you’re the type of person that just can’t be bothered to keep on top of things, you can just mark Thursday on your calendar and be done with it. Gala runs a 20% cashback offer every single Thursday, which gives you a tremendous odds boost. Play your cards right and you’ll walk away a winner most weeks.

Casino Slots

We’re all about the slots here for the most part, so we always want to see a beefy selection as well as great gameplay. Gala gives you both.

The company has partnered with Playtech, which is one of the largest software providers of online games. You’ve got access to over 300 titles – we’d be surprised if you managed to get through all of them.

We’re also huge fans of progressive jackpots. Gala has over 50 slots of this kind, so if you’re looking for that big payday then head on over. The chances of small wins are a tad lower than on other slots, but sometimes it’s fun to put a cheeky wager to get a chance of winning a life-changing amount.

Mobile Gaming

It’s fair to say that Gala were early adopters of mobile technology. Powered by Playtech’s superior software, Gala was one of the first to allow players to get on their favourite slots from absolutely anywhere and on whichever device.

In fact, it was one of the first online casinos to offer big name titles such as Iron Man 2 and Rocky. Watch for those mobile offers that are exclusive to smartphones and tablets; you get some decent ones on a weekly basis.

Deposits and Withdrawals Information

How we put our money in is important to us. We want to know that it’s quick, efficient and safe. Gala has spent a sizeable fortune on ensuring the website is completely secure, so the bases have definitely been covered when it comes to that. You also get plenty of choice, being able to pay through any card imaginable as well as online payment systems such as PayPal and NETeller.

Arguably more important, we also like knowing that the withdrawals are the opposite of a headache. Some casinos will take your money without issue, but will drop the ball when it comes to paying anything out.

We’re glad to report the Gala pays up, even if you win BIG. All you need to do is provide ID, which is pretty standard in the industry. We had no complaints whatsoever, as our ID was accepted straight away and the cash was in our accounts in less than a day. Overall, we were happy with the service.

About Gala

We like the fact that Gala has over 25 land-based casinos dotted all around the UK. It gives us that warm fuzzy feeling of security, knowing that the company is legit and that we can put our trust (and money) into it.

The company has been in business since 1991, which is a good chunk of time when it comes to the gaming industry. It merged with Coral in 2005, making it one of the largest operators in the UK.

Customer Service

Considering the company has been in business for over 20 years, we weren’t surprised to find that it has solid customer service in place. There were no growing pains whatsoever and we had no issues with any members of staff when dealing with any questions or issues we had.

You can contact live help through chat as well, which we prefer. Some companies keep it limited to email and phone, neither option something we like using. However, it’s there for those of you who like to hear a voice at the other end of the line or if you don’t have time to keep up with a chat window.

The slight gripe that we have with Gala Is that the Customer Service department is only open from 0700-2300. So if you’re pulling your hair out in the middle of the night and want help, you’re going to have to wait till the morning. Not a huge problem for us, but something worth noting.