Are you looking for a casino with guts? If so, the Guts Casino is the place for you to be! This contemporary looking black and red platform is alive with promotions and games, all coming together to ensure satisfaction time and time again. It sounds a little too good to be true, but that’s why we’re here, to make sure that everything runs as smoothly as the brand says it should.
With promotions for sports fans and casino players alike, Guts is off to a fabulous start, but only our review will confirm whether this is true all the way throughout the site. Let’s get playing.
New Player Bonus
The Welcome Package here is a thorough one, offering players a total of four deposit bonuses, however all these need to be utilised alongside a code. No code means no bonus. The pattern of the bonuses work much like this: there’s an initial 100% bonus, followed by a 50% one, as well as 25% offer, and then back up to a staggering 200% match. To access these, simply use the code GUTSB and then add the appropriate number on the end, e.g. GUTSB1.
Do bare in mind that a minimum deposit of £20 is required, which is a tad on the high side for an online casino. Nonetheless, when you look at what you’re getting back in bonus funds, that allocation request doesn’t seem so bad. Also, all of the above bonuses need to wagered at least 35x for them to count.
When it comes to the sports side of Guts, there’s a small but simple promotion available that allows you to cash out your bet ahead of time. This in theory could save you from losing funds should the match you’re betting on not be going your way.
In truth, this is a rather generous promotion as it counts for all the events you wager on, and therefore has plenty of longevity, whereas the casino promotions can often be a one off experience for those involved.
Existing Player Promotions
In regards to other promotions, there are some on offer for returning customers, but none as generous as the welcome reward. The most financially beneficial is that of the Double Deal Monday, which offers users up to 400% of the money they deposit. As for the rest of the rewards, they’re either month or week specific, and are therefore liable to change on a regular basis.
If that doesn’t sound enough, you can always take a shot at the VIP life thanks to the Guts Loyalty Squad, a membership based on frequent playing and engagement. You can request to become a member without generating points, but traditionally it’s a status symbol that builds over time.
Software and Games
There are a wide array of games presented by the Guts Casino, with software from many brands all being showcased; although we can’t name them all, we can list a few. Gamers will see the likes of Play’N Go, Bally, Microgaming, and Red Tiger Gaming involved throughout the casino activities, a very diverse range of companies indeed.
Even though the games don’t state this, you can play demo versions of the title just by simply clicking on the thumbnail of the game shown. The title will load very quickly, with you then able to punt away to your heart’s content. There was no lagging or delays when operating these games, which is vital when actually playing with real money, and so we feel at ease about investing with Guts Casino.
In addition to slots and table top games, there’s also a Live Casino option; this is arguably one of the most well rounded we’ve seen. The list just seems to go on and on, which is quite surprising, even for a more seasoned brand such as Guts. To access these games though, you will need to sign in or register as there’s no option to play for fun.
According to the brand, the level of customer service is second to none, yet we didn’t necessarily find that to be the case. Although there was a means of contacting customer service for help, it wasn’t nearly as varied as other providers out there. In fact, apart from the FAQs section, we could only locate the live chat service.
That being said, upon using the live chat we found the staff to be polite and helpful, eager to aid you with your enquiry. What is more, they did offer a callback feature should you wish to speak to someone properly rather than through a computer screen. As you can see, there’s some obvious room for improvement here.
Deposit and Withdraw
When it comes to banking with Guts Casino, the information isn’t readily available, but instead spread out throughout the site in chunks. This isn’t the most helpful of systems, with most of us not wanting to scroll through endless terms and conditions just to see what’s what. Therefore we had to simply look at the payment method logos provided at the bottom of the screen; the information is very vague, but at least we know how we can allocate cash. There’s Skrill, Neteller, VISA, Paycardsafe, Zimpler, and so on. Fortunately, a wider array of currencies are accepted, such as NZ Dollars, Euros, GBP, Kronor, US and Canadian Dollars.
As for the time limits and fees imposed by these, we’re clueless except for the little nuggets of information provided in the About Me section. In this area of the site, it states that withdrawals will take no more than two hours, which is an incredibly fast turnaround time, if true.
Overall we’d be inclined to say that Guts Casino lives us to its image of masculine glamour and elegance, however there’s some niggling issues that need rectifying. Chiefly the lack of customer support and banking information. We feel that could really hold the brand back further down the line, even despite the website being several years old now.