Slots Heaven Review

Slots Heaven promises to be the solution to all your slot machine needs and then some, thanks to its neon haven of bright promotions and exceptional games. This popular themed website has been around since 2013, and offers its users two choices: download the software or instant play.

We like that there’s such flexibility when engaging with this brand, as well as the fact that their welcome offer is considerable in size and generosity. It’s not the greatest we’ve come across, but it’s definitely one of the better ones. Should we see if the hype matches the experience?

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New Player Promotions

According to the website, we’re about the receive a heavenly package, and from the looks of things that does seem to be the case. The Welcome Bonus for all newbies comes in the shape of a three way system, in which you get free spins, money, and then more spins. All registered users, without allocating money, will receive 20 spins, but it’s only when they put down real cash that they receive the 200% bonus deposit. This can equate to as much as £400, though it’s dependent on how much you wager. Thereafter you then receive a further 180 free spins!

This is said to be an instantaneous bonus, meaning that you should allocate your money and receive the additional funds without delay. If this isn’t the case, you’ll need to contact customer service, however from our experience it shouldn’t come to that. The bonus landed in our account within minutes of activating the reward. Also, due bare in mind that the initial 20 spins are lost within 24 hours if not used, so make sure to take advantage of them.

Existing Player Promotions

Alongside the aforementioned offer, there’s a total of five more rewards available to all players, with the final one being that of VIP membership. As you can see for yourself, the selection of bonuses is a rather niche one, but one that can deliver some heady prizes, such as receiving up to £1,000 every month. However, you’ll need to be inputting at least £25, and use the code FIRST1; only VIPs will reach the dizzying heights of 1,000, as they have a special bonus limit.

In regards to the membership, this comes in the form of loyalty points, of which are generated when wagering upon each game. The more you collect, the higher through the levels you will go, with the VIP Elite being the ultimate position to be in. To become a standard VIP you need to have made over 20,000 LPs, but to become an Elite you need over 50,000.

Software and Games

As with all the casinos under the Mansion Group Casino brand, there’s a medium variance of titles to access, although slots is obviously the main focus of the website. You can navigate the titles via the menu to the left hand side of the screen, or via the tab at the top of each page, titled Casino Games.

Once you’re inside the brand, aka have registered, you’ll be able to choose whether you ‘practice’ or play for real; the former means for fun only. This option is open with most games, though titles such as the Live Casino don’t allow this due to the software in operation. Speaking of software, we can see that Slots Heaven is a Playtech exclusive brand, making in somewhat unique when compared to its competitors.

Due to such a big brand being involved, you’ll likely have seen titles like Plenty O’ Riches and King Kong before, which will add a sense of familiarity to your experience.

Customer Service

If you wish to access the customer service side of the Slots Heaven label, you have two options open to you, that of emails and of calling the support staff themselves. Although these are standard means of communication, it would have been nice to see a live chat option involved as well.

Nevertheless, provided is an international telephone number and a free UK one, as well as an email address that is open 24 hours a day. If that shouldn’t help, there’s always the FAQs section which could provide answers; from our own experience though, most of the issues needed resolving via more advanced customer support.

Deposit and Withdraw

Finding the payment methods is quick and easier, thanks to the Payment section found at the bottom of the website. By clicking this feature you’ll be able to see a thorough list of each provider available to all paying customers; this includes Credit/debit cards, Bank transfers, Instant banking, Ewallets, Prepaid cards. If this doesn’t clarify the information for you, there’s the logos of all providers involved positioned at the top of the section, as well as further info given under each payment heading.

As for the currencies accepted here, there’s a list just as long as the methods shown, with New Zealand Dollars, Japanese Yen, African Rand, Euros, and Pounds all accepted, with a few other monies included also. Slots Heaven is very open and accessible to a wide range of players, domestic or international, which is great to see.

Final Thoughts

What can we say to conclude this neon dream? Well, Slots Heaven is a fast paced casino that has its sights set on perfection, however it has a way to go before it achieves that goal. It’s not far off, as we’ve demonstrated, but there’s still some wiggle room for improvements to be made. Nonetheless, overall it’s a joyful experience that is open to all players, regardless of their budgets or needs.